1. Scope of this policy

This Privacy Statement applies to:

• Labspot websites (including labspot.com and knospace.com)
• Labspot products and services
• Communications with Labspot (email, forms, support)

This policy does not apply to third-party services you may access through Labspot products. Those services are governed by their own privacy policies.

2. Information we collect

We collect only what is necessary to operate our services responsibly.

Information you provide directly

• Contact details (such as name and email address)
• Account and access requests
• Communications with us

Information generated through use

• Product usage information
• System interaction metadata
• Configuration and preference data

Automatically collected information

• Basic technical data (browser type, device, operating system)
• IP address (used for security, fraud prevention, and regional compliance)
• Log and diagnostic information

We do not sell personal data.
We do not collect data unrelated to providing our services.

3. How we use information

We use information to:

• Provide and operate our products and services
• Communicate with you about access, updates, and support
• Improve system reliability, performance, and security
• Meet legal, regulatory, and compliance obligations

We do not use personal data for unrelated advertising purposes.

4. AI systems and data handling

Labspot products are designed to respect context, scope, and intent.

Key principles:

• Data is processed within defined workspaces and scopes
• Context is preserved intentionally, not indiscriminately
• Sensitive information is protected and redacted where appropriate
• Access to credentials and secrets is controlled and auditable

AI providers integrated into Labspot products process data according to their own terms. Labspot designs systems to minimize unnecessary exposure and preserve continuity without loss of control.

5. Data retention

We retain information only as long as necessary to:

• Provide the service you requested
• Meet legal or regulatory requirements
• Maintain system integrity and security

Retention periods vary by data type and context.
Where data is no longer required, it is securely deleted or anonymized.

6. Data sharing

We may share information only in limited circumstances:

• With service providers acting on our behalf (e.g. hosting, email delivery)
• When required by law or lawful government request
• To protect the rights, safety, or security of Labspot, users, or others

All service providers are required to meet appropriate security and confidentiality standards.

7. International data transfers

Labspot operates internationally.

Information may be processed or stored in jurisdictions outside your country of residence. Where this occurs, we take appropriate safeguards to ensure data is protected in accordance with applicable laws, including the GDPR and Australian Privacy Principles.

8. Your rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Receive a copy of your data (data portability)

To exercise these rights, contact us using the details below.

9. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

No system is completely immune from risk, but security is treated as a core operational responsibility at Labspot.

10. Children's privacy

Labspot services are not directed to children under 16.
We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Statement from time to time.

Material changes will be communicated clearly.
The "Last updated" date reflects the most recent version.

12. Contact us

If you have questions about this Privacy Statement or our data practices, contact:

Labspot
Email: privacy@labspot.com